Shipping fee of return will be covered by our customers, only the defected products’ shipping fee will be covered by us. While returning the manufacturing defected products, you can send them within the first month of the date that you receive the package.
In returning processes, you need to send the received product to us within 14 days max. After the examination of the product, you’ll be contacted by e-mail or phone call and your transaction will be put into motion.
(You need to send a photo of receipt taken from the shipping company and the return form to us via +90 553 191 63 92 via WhatsApp.)
Attention! Customs procedures, natural disasters, strikes, transaction leaks etc. are out of the scope of the estimated times.
-OVERSEAS RETURN ADDRESS
Basak Mah. Yunus Emre cad. 4 Etap, 1.kisim Basaksehir,Istanbul, 34480 – Turkey
HOW LONG DOES IT TAKE TO GET THE REFUND ?
After the arrival of your product to TurkClothes, its compliance with the return conditions is controlled by our Customer Services within 48 hours. When this process is complete, you’ll be contacted by mail or a phone call and then the process of return will be put into motion.
If it’s appropriate with return conditions, the necessary instructions will be given to the bank. After this transaction, it takes up to 10 days for the refund to be reflected to your credit card. You won’t be seeing the refund in your bank account, you can follow the cash inflows within the period of your credit card or its receipt. If you’ve made a layaway, the refund will be projected to your account monthly but your card limit will be increased parallel to the total purchase. In case of the purchase being made by a cash card, the fee will be refunded to the connected bank account of the card. If you’ve transferred the money, the refund will be made to the stated bank account. The refunds of PayPal transactions, will be to your PayPal account.
After the returned products’ arrival to us, the refund will be made within the following 10 days. After the transaction is complete, you’ll receive an e-mail from TurkClothes.
Before signing the cargo delivery documents, please check the package content to see if it’s harmed the process of carriage. If there’s any damage on your package, return your cargo, without signing the delivery documents, to the officer, for him to file an official report. New product(s) will be sent to you by cargo immediately by us. In case of the harmed products being accepted without the customer checking the cargo package, TurkClothes will not be responsible of the damage or the absence of the products. As TurkClothes family, we’re proud of providing you dear costumers the veiling fashion including hijab, jilbab, abaya, topcoat, shawl, scarf and any other veiling products with the opportunity of fast delivery, also with the variety of veiling dress campaigns.